Refunds policy

Refunds, straight up.

When you can get money back, and how to ask.

Every HavoNode serverOutline only, not in force yet

  • One-click cancelCancel from your account any time.
  • No contractsThere's no minimum term to sit out.
  • Lag-free promiseIf our hardware makes your server lag, we fix it at our cost.

01

Cancelling

What goes here

Cancel from your account in one click, any time, with no contracts. When billing stops.

02

When we refund

What goes here

The refund window, if there is one, and what it applies to.

03

Our lag-⁠free promise

What goes here

If your server lags because of our hardware, we fix it at our cost. Whether credit or refunds come into it.

04

How to ask

What goes here

Where to send a refund request and what to include.

05

Exceptions

What goes here

Anything that isn't refundable, such as accounts closed for breaking the acceptable use policy.